The Claims Process for the Account is Inaccessible

If you forget your account password, you can reset your password via email. but for cases where you no longer have access to your account or email.
Usually, this problem occurs because:

• Client memang Tidak sengaja melupakan identitasnya
• Loss of Contact with Trusted People
• Passwords are known to other people and changed by unknown people

The following is the Account Switching Process

1. Mengirimkan Permintaan Email ke support[at]digitalku.com berisi Permohonan Klaim Akun
2. Attach KTP and Proof of Address of the Related User
   If you have a registered ID card, it is highly recommended, but if you don't have one, you can also attach a new ID, then it will become new data (mandatory)
3. Clients can also attach proof of cooperation with previous people if there has been previous cooperation
4. Pihak Digitalku akan mencoba menghubungi Email maupun Nomor HP yang terdaftar, jika dalam 7 Hari tidak ada kontak sama sekali dengan pihak terdaftar, maka Klaim dimenangkan oleh user baru . namun proses ini mungkin bisa lebih lama tergantung dengan kondisi

jika gagal melakukan klaim akun dikarenakan user bersangkutan dapat dihubungi, maka layanan pengalihan akun tersebut akan diblokir selama 60 Hari, selama itu kami akan menolak seluruh permintaan pengalihan akun tersebut

kami sangat menjamin keamanan akun client kami dari orang yang tidak dikenal, oleh karena itu proses klaim akun sangatlah ketat

The authenticity of your data really helps you to secure your account, such as your name, cellphone number and registered billing address

If you need help, please contact us, we will be happy to help you 🙂